Terms and Conditions
Orders may be placed by Internet and paid for via credit card through PayPal.
Internet Web address: www.tablewaresuk.com
Monday – Sunday 8am – 10pm
Deluxe Tablewares UK
91 Holme Lacy Road
Delivery destination to UK mainland only.
Estimated Delivery Time
Most stocks are stored in one of three warehouses. When an item is currently out of stock then it is ordered in from our suppliers and we will endeavour to inform you of the delivery time. A lot of our products are manufactured after ordering and cannot be dispatched straight away. Whilst we make every effort to deliver within short time scales, it is unfortunately not always possible to do so all of the time. If we are in a position to dispatch the next day then we will, subject to correct stock levels and courier collection times. We only dispatch on week days between Monday to Friday and not on bank holidays so all estimated times are in working days only. We will endeavour to contact you should delivery times alter. Therefore, please allow up to 28 working days for delivery. Long delivery items can include supplier out of stock items and we will offer you an alternative or refund your order in full when this happens. We are not always given exact dates that new stocks are due in but we will always try to keep you updated with stock availability. If you are unsure then please contact us to ask.
If you order several items with different estimated delivery times then your order will be dispatched when all items are available for dispatch, alternatively if you would like a part order dispatched then please contact us to make arrangements.
If you wish for quick delivery then please contact via email first, and have the products you would like quoted so we can advise you as quick as we can.
We use 3 methods of Delivery.
1. Royal Mail sent 1st class, which will be delivered with your normal mail.
2. Interlink Express Couriers, who deliver the next working day after dispatch (unless, delivery address is: north of Glasgow or is in a remote area hard to get to then this may take an extra couple of days.) The couriers will leave a card if there is no one able to confirm delivery, as they require a signature on delivery (unless instructed otherwise). It is important to provide us with a manned address for delivery or further instructions for a safe place to leave the parcel.
3. Direct, we may have goods dispatched directly to you from the manufacturer. Many of our products are manufactured after ordering.
Email Service Upon Dispatch
By providing us with your email address, we will email you upon dispatch. If your order is dispatched by Royal Mail or direct from the manufacture then tracking details will not be available but you will be told what service your order has been sent with.
Shortages or Damage on Delivery
All order shortages, wrong items or items found to be damaged or faulty on delivery must be reported within 5 days of receipt of the order, failure to do so may result in us being unable to rectify the problem.
Should your order be returned to us undelivered, we will charge a redelivery fee for sending the goods out a second time, to cover our costs.
Postage and Packing Costs
Our postage and packing charges work on a sliding scale, in an attempt to be fair to all. This scale is designed to work on order weight the heavier an item or items are, the more it will cost for delivery. The postage you will be charged on an order can be viewed in the shopping basket. If you would like to make special arrangements for delivery please contact us directly.
We accept returns for exchange or refund. If you wish to return an item for any reason then please email us where we will initiate the returns procedure. Please state your reason for return in the email and also in writing inside the return parcel. Once goods arrive back it can take a further day to be booked in as it is forwarded to the relevant returns location. As soon as the return has been booked back in then you will receive an email to confirm the your parcel is back and that the exchange or refund is in progress. Personalised goods cannot be returned or order cancelled for a refund once manufacture has commenced. Should these items be damaged or faulty then please follow the policy below for exchange only.
Damaged, Wrong or Faulty Goods
In the unfortunate event of an item being damaged or faulty, which in your opinion is due to a manufacturing error, then please return the item to us detailing the reasons. We may have to return the item to the manufacturer for inspection. If the item is deemed to be a manufacturing fault then it will be replaced, refunded or exchanged free of charge. We will also refund any return postage to match the value of a Royal Mail 1st class parcel. Should you receive the wrong goods for some reason, then follow the same proceedure as above and we will arrange to replace it. Any Damaged, Wrong or Faulty goods are required to be returned before dispatching a replacement.
Refunds & Exchanges
We will refund or exchange any unsoiled item (with tickets still attached and in original packaging) returned to us within 28 days of original delivery date. Please include in the package a detailed reason for return and whether you would like a refund or replacement; this will speed up the process. You can claim a full refund, less postage, or alternatively exchange any item, again less postage.
We advise you to use the Post Office as the cheapest option and obtain a proof of postage certificate. Please note that the item is posted at your own risk, and only once we have received the goods back in there original condition are we able to process refunds. Items returned for an exchange will be charged for redelivery, even if the original delivery charge was £0.00 (GBP). A re-stocking fee may apply where items were dispatched free of charge. Should an item be considered as unacceptable for refund or exchange then a repostage fee to return to you would be charged, again according to weight and value.
Postage on Returns
Please note that when returning any item to us, for whatever reason, it is at your own cost. We therefore advise you to follow this returns policy for guidance relating to postage. We will only refund the postage and packages on items if we have agreed with you because of fault on our behalf. If we have agreed to refund your postage as a result of a fault on our part, we will refund a maximum of the estimated cost of a Royal Mail 1st class parcel value for postage only. Special delivery and recorded delivery that require signatures are accepted but we will only refund the cost of the 1st class parcel. For higher valued parcels you are advised to send insured for the value of the item and only if we have agreed to refund the postage then its set to a maximum of £15.00 (GBP). Deluxe Tablewares UK is not liable for returned parcels in transit, in the event of any claim it is the sender who is responsible for processing the claim. If in the unfortunate event your parcel does get lost or damaged then Royal Mail will refund up to 10 times the price of a first class stamp or the item value which ever is smaller. Royal Mail will compensate loss only if you have obtained a proof of postage certificate from the post office. See Royal Mail for their own Terms and Conditions.
Returning Promotional Items
Should an item be returned for a refund where a promotional item was included with the order, the promotional item must also be returned to qualify for a full refund. If the promotional item is not returned then the retail value of the promotional item will be taken off the full value of the refund.
Stock levels and price changes
Deluxe Tablewares UK endeavour to keep a full selection of all stock, but this is not always possible, should you order an item that is out of stock or unavailable we will endeavour to advise you and may recommend an alternative. Any substitute item supplied that is not satisfactory can be returned. Should you wish to order an item that is not listed in the online shop, please feel free to contact us directly and request the item. We endeavour to keep up to date with all price changes, this however is not always possible, therefore we reserve the right to discontinue a line or change price at any time.
All prices shown are in £ GBP (British Pounds Sterling).
All prices on the website are excluded from the appropriate rate UK V.A.T. This is subject to change.
Payment for goods
We accept Visa, MasterCard, Switch/Maestro, Solo and Electron. The tablewaresuk.com website is both safe and secure. We and our payment partner PayPal, use the latest encryption technology for your safety.
When you place an order with us, the information you send is protected by Secure Server software (SSL) and encrypted. After you have selected the items you wish to order, your browser will go into 'secure mode' (usually indicated by displaying a padlock) before asking for any of your details. On completing your purchase, you will leave 'secure mode'.
We endeavour to provide the best available images on our website, however some pictures may misrepresent the product. We apologise for any confusion that may be caused by this, if in doubt please contact us.
Any images or textual content on our website, whether they are our own or provided by our partners, may not be used for any purpose, by any other party, other than for our sole use on this website. Should any image or textual content be used, by any other party, other than Deluxe Tablewares UK, then this will amount to an infringement to our intellectual property rights of the aforementioned images and textual content.
We advertise with selective internet websites and get paid commission through affiliates if clicked through. Cookies are used to pass on link information but no private information is saved or passed on. For further information please just ask.
Right to cancel
In accordance with the Consumer Protection (Distance Selling) Regulations 2000, you have an unconditional right to cancel your order within 7 working days of delivery.
Deluxe Tablewares UK takes steps to prevent computer viruses from being transmitted via electronic data transfer, but cannot guarantee that our website, e-mails or linked websites do not contain computer virus code. You are therefore strongly advised to undertake anti virus checks. Deluxe Tablewares UK undertakes no liability for loss or damage howsoever caused. Deluxe Tablewares UK are not responsible for the content found on linked websites. Deluxe Tablewares UK operate in accordance with The Consumer Protection (Distance Selling) Regulations 2000 and the ecommerce Regulations 2002. Deluxe Tablewares UK do not accept responsibility for errors or omissions. All products on the website are there as an invitation to treat. Deluxe Tablewares UK’s website is governed by English law.